Legal & Transparency
Privacy Policy & Data Protection
How Urja Sahyog safeguards consumer information when you seek rooftop solar guidance, calculate subsidies, or report grievances in Gujarat.
Never Sold or Monetized
Urja Sahyog is a non-commercial consumer initiative. We never sell, rent, or lease your contact details to private solar vendors, installers, or third-party marketers.
Grievance Confidentiality
Dispute details, consumer numbers, and vendor records shared through our grievance reporting form are utilized solely to provide dispute guidance and regulatory escalation.
Zero PII for Calculator
Our Solar Calculator and Gujarat Subsidy Estimators process mathematical calculations locally in your browser without requiring your name, phone, or home address.
Effective Date: October 2026 | Jurisdiction: State of Gujarat, India (Information Technology Act 2000 & DPDP Act 2023)
1. Purpose & Scope
Urja Sahyog operates as an independent, public-interest rooftop solar consumer facilitation platform for Gujarat. Our mission is to bridge information gaps, demystify the PM Surya Ghar: Muft Bijli Yojana guidelines, assist consumers with Discom (UGVCL, MGVCL, PGVCL, DGVCL, Torrent Power) processes, and empower consumers with unbiased solar knowledge.
2. Information We Collect Through Our Forms
A. Contact Us & General Inquiries Form
When you submit an inquiry via /feedback/contact, we collect: Full Name, Email Address, Phone Number, Gujarat District, Inquiry Category, and Message Details to provide neutral consumer guidance.
B. Report an Issue / Consumer Grievance Form
When you report a dispute via /feedback/report-issue, we collect: Complainant Name, Contact Phone, Email, Discom selection (UGVCL, MGVCL, PGVCL, DGVCL, Torrent Power), Issue Category (installer delay, subsidy pending, net metering issue, portal error, suspected fraud), Consumer Number / PM Surya Ghar ID, Vendor Name, and Grievance Details.
Strict Confidentiality: Grievance data is never shared with the vendor without your consent. It is used exclusively to assist you in preparing formal escalation files for Discom CGRF, the Electricity Ombudsman, or GEDA.
3. Zero Commercial Data Selling
We will never sell, lease, or monetize your contact or grievance details to any solar installer, equipment manufacturer, loan agency, or third-party marketer.
4. Your Consumer Data Rights
You can request to view, correct, or completely delete your contact or grievance records from our records at any time by emailing us at support@urjasahyog.com.